Shipping delivery time & costs
Orders placed before 10am PST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods or Holidays.
We currently ship only within the state of California via USPS for a flat fee of $9.95. Enjoy free shipping on orders over $65. Keep an eye on our website for updates as we expand to the entire USA.
Once an order has been placed, please allow 3-5 business days for standard delivery. These are estimated delivery times and depending on the postal network, this may vary slightly.
Our orders are shipped from California, USA and, as soon as your order is on its way to you, a confirmation email will be sent with delivery information. Once we know the tracking number this will be sent to you via email so you can keep an eye on your order!
Please note: once your package has left our warehouse and is out of our hands, we can not be held responsible for the exact delivery time. This is due to unexpected delays at the shipping companies to whom we have transferred your Bon Ton Toys plush.
We’re processing your order within 24 hours. Because of this quick process, it’s not possible to make any changes to your order after it’s placed.
Want to order and ship to Europe? No problem! You can place your order easily through our dedicated EU webshop at bontontoys.com.
Returns
Sorry to hear you’re not satisfied with your purchase! But, no worries, you can return your item within 30 days.
Please ensure the item is in its original state, original shipping bag and including labels and hangtags. Upon receipt of the returned item, your refund will be credited through the payment method used to make the original purchase. Your return shipping costs will not be refunded. It can take up to 7 working days after the arrival of the return package for the credit to be processed.
To ensure the correct and speedy handling of your return please make sure to fill in the return form correctly. You can download the return form here
Process for returns
To return your order, simply follow the steps below:
Pack your product in the original package that you received from Bon Ton Toys. We try to keep waste to a minimum, so please consider the environment and re-use our packaging as much as you can.
Fill in the return form and place it together with the items you want to return.
Seal the bag/box securely.
Write the address on the bag/box
Bon Ton Toys
C/O- Primary Freight Services
2091 Raymer Avenue
Fullerton, CA 92833
Return the bag/box at your nearest post office. The return shipment costs must be paid by the customer and are not covered by Bon Ton Toys.
Keep receipts and tracking numbers as proof of your return in case it ever gets lost. Without proof of return we won’t be able to credit you the order.
Exchange
Unfortunately we are unable to exchange an item purchased with us online for a different item in the collection. If you wish to exchange your purchase for a different item, please handle your purchase as a regular return and place a new order for your preferred plush.
Contact
If you have any questions, please feel free to contact us. For all order support please include your order number and date that your order was placed. Simply send us an email to hellousa@bontontoys.com. Our customer service team based in the Netherlands, is weekly available from Monday till Friday from 9AM till 5PM CET. We try to respond to all of your questions within 48 hours.
We kindly ask you to not send us customer care messages in a DM on Instagram, as we will not be able to process those.
